Contact ETS Customer Service
ETS Phone Numbers and Emails
Customer Service Number:
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(609) 921-9000Princeton, New Jersey
Customer Service:
-
(737) 484-3800Austin, Texas
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(925) 808-2000Concord, California
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(785) 856-3850Lawrence, Kansas
ETS Emails:
Contact Information
ETS Website:
ETS Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
Austin, Texas
400 West 15th, Suite 700
Austin, TX 78701 USA
Concord, California
2731 Systron Drive, Ste. 200
Concord, CA 94518 USA
Ewing, New Jersey
225 Phillips Boulevard
Ewing, NJ 08628 USA
Lawrence, Kansas
1202 East 23rd St., Suite D
Lawrence, KS 66046 USA
Sacramento, California
1600 K Street, Suite 4A
Sacramento, CA 95814 USA
San Antonio, Texas
10999 IH 10 West, Suite 400
San Antonio, TX 78230 USA
San Francisco, California
90 New Montgomery Street, Suite 1450
San Francisco, CA 94105
Washington, D.C.
1800 M Street, NW, Suite 425 South
Washington, DC 20036 USA
ETS Global B.V.
Academic & Business Assessments
Strawinskylaan 929
1077 XX Amsterdam
The Netherlands
Fax:
Summary of ETS Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ETS?
Account Question:
- “Unable to access the ETS account”
- “I cannot login”
- “Unlock account”
Cards Question:
- “Regarding my gre score card”
Refund Question:
- “Refund”
- “Because they have kicked me off the exam without any reason and did not give my money back”
Payments and Charges Question:
- “Cant make payment”
- “Payment issue”
- “I have made the payment TWICE but no conframition”
Employment Question:
- “Missing paycheck”
- “W2”
Request for Information Question:
- “Checking the test center location”
- “Appointment not conformed”
Product/ Service Question:
- “Both GRE and TOEFL exams were not started, due to technical and system issue.”
- “Fail gre registration order again and again”
Staff Question:
- “Inability to access my free test preparation service on my ETS account”
Activation/ Cancellation Question:
- “Exam Cancelled”
Other Question:
- “Test register”
- “Change personal information”
- “Suspension of test”
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