ETS Phone Numbers and Emails

Customer Service Number:

  • (609) 921-9000
    Princeton, New Jersey
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Customer Service:

  • (737) 484-3800
    Austin, Texas
  • (925) 808-2000
    Concord, California
  • (785) 856-3850
    Lawrence, Kansas
  • (609) 683-2644
    Princeton, New Jersey
  • (916) 406-2402
    Sacramento, California
  • (210) 558-5600
    San Antonio, Texas
  • (415) 645-8442
    San Francisco, California
  • (202) 659-0616
    Washington, D.C.

ETS Emails:

Customer Service
General Info
Jobs/ Career
Legal
Trademark Inquiries
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How to Contact ETS Customer Service?

Most Popular Number:

(609) 921-9000
Princeton, New Jersey
Total calls: 55 Issue resolved: 1 Last call: Feb 15, 2024

What Is the ETS Customer Service Phone Number?

Since the educational testing and measurement organization offers different areas of learning, it provides several contacts for particular directions. If you have general questions about college board programs, call 866-630-9305 or +1-212-713-8000 (international). Need to find out information about the TOEFL test? Apply at the organization's phone number, 1-609-683-2008. Do you want to collaborate with ETS? Dial 1-609-921-9000 (Princeton NJ), 1-415-645-8442 (San Francisco CA), or 1-202-659-0616 (Washington DC). You’ll find more company contacts on the “Contact” page. Just click on the appropriate section in the upper right corner of the official website.

Can I Email ETS Customer Support?

ETS provides various email addresses for different purposes. If you represent an innovative company and want to become an ETS partner, write a letter with your request here: info@ets.capital. Are you interested in the TOEFL test? Send detailed questions to customer care specialists at toeflnews@ets.org. There are more company email addresses on the same “Contact” page.

What Are the ETS Business Hours?

The educational testing and measurement company doesn't show business hours on its site. But you can find out this information in the company customer service. Just apply to the specialist at one of the telephone numbers or through email. An organization representative will tell you in detail when it is better to seek help and what days the support team doesn't operate.

How Do I Contact ETS Customer Care via Live Chat?

ETS doesn’t have a live chat. But if you prefer to chat with the company specialists in writing form, you can follow LinkedIn or Twitter and write a message with your request. For it, click on the appropriate icon next to “Follow ETS” in the lower-left corner of the official site. Such a way of communication allows you to describe your question in detail.

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Contact Information

ETS Website:

ETS Help Center:

Corporate Office Address:

Educational Testing Service
P.O. Box 6666 660 Rosedale Road
Princeton , New Jersey 08541
United States

Other Info (opening hours):

Locations:

Austin, Texas

400 West 15th, Suite 700

Austin, TX 78701 USA

Concord, California

2731 Systron Drive, Ste. 200

Concord, CA 94518 USA

Ewing, New Jersey

225 Phillips Boulevard

Ewing, NJ 08628 USA

Lawrence, Kansas

1202 East 23rd St., Suite D

Lawrence, KS 66046 USA

Sacramento, California

1600 K Street, Suite 4A

Sacramento, CA 95814 USA

San Antonio, Texas

10999 IH 10 West, Suite 400

San Antonio, TX 78230 USA

San Francisco, California

90 New Montgomery Street, Suite 1450

San Francisco, CA 94105

Washington, D.C.

1800 M Street, NW, Suite 425 South

Washington, DC 20036 USA

ETS Global B.V.

Academic & Business Assessments

Strawinskylaan 929

1077 XX Amsterdam

The Netherlands

More contact details

Fax:

+1-609-734-5410

ETS Rating Based on 113 Reviews

Rating details

1.3
more details
Customer service
Product or Service Quality
Website
Price Affordability

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Rating trend

Summary of ETS Customer Service Calls

122 TOTAL
CALLS
20:51 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ETS?

Account Question:

  • “Unable to access the ETS account”
  • “I cannot login”
  • “Unlock account”

Cards Question:

  • “Regarding my gre score card”

Refund Question:

  • “Refund”
  • “Because they have kicked me off the exam without any reason and did not give my money back”

Payments and Charges Question:

  • “Cant make payment”
  • “Payment issue”
  • “I have made the payment TWICE but no conframition”

Employment Question:

  • “Missing paycheck”
  • “W2”

Request for Information Question:

  • “Checking the test center location”
  • “Appointment not conformed”

Product/ Service Question:

  • “Both GRE and TOEFL exams were not started, due to technical and system issue.”
  • “Fail gre registration order again and again”

Staff Question:

  • “Inability to access my free test preparation service on my ETS account”

Activation/ Cancellation Question:

  • “Exam Cancelled”

Other Question:

  • “Test register”
  • “Change personal information”
  • “Suspension of test”

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